Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at vanithabizaccount@gmail.com.
Returns must be sent to the following address:

114 Bologna Ave, Durban, NL, 4090, ZA

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return-related questions, you can contact us at vanithabizaccount@gmail.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will assess the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalised items

  • Personal care and beauty products

  • Hazardous materials, flammable liquids, or gases

Sale items and gift cards are non-returnable.

If you have questions about a specific item, please contact us before purchasing.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once your return is approved, you may place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Items must be returned in their original condition, unused, with tags and original packaging, along with proof of purchase.

Refunds

We will notify you once your return has been received and inspected. If approved, your refund will be processed to your original payment method within 10 business days.

Please note that processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at vanithabizaccount@gmail.com.